- Sme Borrowers
- Information
- Complaints Policy
Complaints Policy
To apply for a loan you will need:
YesGrowth aims to provide excellent customer service to all customers and to deal with partners fairly and with integrity. However, we realise that we might not get it right always. If we do make a mistake, we’ll do our best to put things right as quickly as we can. Please tell us what is wrong by contacting us in one of the following ways:
- Write to YesGrowth Ltd, 264 Banbury Road, Oxford, Oxfordshire, OX2 78DY
- E-mail us at enquiries@yesgrowth.com
- Call YesGrowth on 020 7340 6384 between the hours of 9am and 5pm, Monday to Friday
We endeavour to resolve your complaint as quickly and fairly as possible and commit to respond within 2 working days. However, if we are unable to provide an adequate response at this stage, or it’s taking longer than expected, we will write to you to let you know we are looking into the matter in more detail, providing an estimated date of its conclusion.